Author

Description

Food delivery apps, which provide convenience, a wide range of options, and smooth online transactions, have revolutionized the food service sector due to the quick development of digital technology. With an emphasis on elements including service quality, delivery time, cost, special offers, app usability, food quality, and customer support, this study investigates consumer awareness and customer satisfaction with regard to food delivery applications. Additionally, it assesses consumer knowledge of digital payment security, data privacy, cleanliness standards, discount policies, and return policies. The results show that while increased consumer awareness fosters trust, repeat business, and loyalty, prompt delivery, user-friendly interfaces, alluring discounts, and dependable service have a major impact on customer satisfaction.`

Keywords

Customer Satisfaction, Consumer Awareness, Food Delivery Applications, Service Quality, Digital Platforms, Online Ordering, Consumer Behavior, Customer Loyalty, E-commerce, Mobile Applications